Former NSW Professional Builder of the Year award winner, Integrity New Homes (INH), has led the Ballina market by offering a mix of project homes and one-off designs, creating the ultimate housing one-stop-shop.

INH sales consultant, Murray Glass, has worked in new home sales in Ballina for more than 40 years and believes the company’s success has been based around excellence in design coupled with a communication guarantee and a lifetime structural warranty (which varies across ranges).

“We offer an extremely affordable custom design service - particularly when compared with hiring an architect  - combined with an award winning range  of proven project homes,” Murray said.

“This enables us to service every part of the market from clients needing one-off design solutions for steep site situations through to standard first home buyer designs and large homesteads at value-for-money prices.

“Our success has been founded on remaining flexible in our approach to design and ensuring clients are our central focus.

“Integrity will take on anything from homes built on challenging sites through to more basic slab on ground designs and multi-unit projects.

 “There are many challenging sites in the Ballina and Northern Rivers area where other builders will not even look at the blocks, but at Integrity we come up with outstanding cost effective designs to suit day-to-day living.

“We take a flexible design to business rather than just only building on billiard table-like flat blocks.

 “Our clients also respond really well to our communication guarantee where we commit to communicate with each client every 14 days from the time of paying the initial preliminary services fee until hand over of their home,” Murray said.

“When you consider a new home is one of the last hand crafted ‘products” made these days and involving large numbers of tradespeople, it is really important to keep clients aware of what is going on with their home every step of the way.

“Regular, timely and relevant communication between the client and the builder is critical to the successful construction of a new home.

“It also means that when mistakes occur from time-to-time the client knows and is also informed of the resultant action.

“After all our homes are built by tradespeople not robots,” Murray said.